Help! My Square Terminal isn't connected!

Troubleshooting Scenarios for Square Terminal Connectivity

1. **Scenario 1: Not Connected to the Network**

   - Yellow bar with Wi-Fi symbol and explanation point indicates no network connection.

   - Log in with cashier code, navigate to Settings> Hardware > Network.

   - Enable Wi-Fi, add hidden NCC network if not visible, enter password (CapeLight245) to connect.

   - Return to checkout screen once connected.

2. **Scenario 2: Not Logged into North Coast Church Square Account**

   - Connected to the internet but not logged in.

   - Tap on sign-in, use device code provided with the terminal. (This is a 12-digit code with a combination of numbers and letters, different from the 4-digit numerical passcode.)

   - If device code is lost, contact web team for assistance.

   - Enter device code, then log in with campus passcode.

3. **Scenario 3: Not Connected to Account or Internet**

   - Internet symbol with exclamation point, not connected to account.

   - Start by connecting to the network first before entering device code.

   - Tap on change settings, navigate to Network, enter password to join NCC network.

   - Once connected, exit and log in using the device code provided.

4. **Additional Support**

   - For further assistance, submit a ticket to the webteam@northcoastchurch.com.