How To Get Printer Supplies and Support
The first step in getting in touch with MRC is to email them with the following information.
TO: MRC-mrccallcenter@xerox.com
CC: Michael.Balzer@xerox.com
<Summary of the problem.>
Campus Location: _____
Serial Number: _____
Point of Contact: _____
Customer Name: North Coast Church
Customer Number: (760) 724-6700
In the case that you do not hear back or do not get timely service:
Reach out to Michael. He is our account manager and should be in the loop any time we aren't getting the service we need from MRC. CC him in emails to their helpdesk.
- (858) 531-9736 | Michael.Balzer@xerox.com
- If the situation is URGENT, also reach out to Tim; he's a North Coaster and has bailed us out of a hard spot a few times.
- (760) 801-4736 | TBalfour@mrc360.com | Timothy.balfour@xerox.com